The leading company in the workwear sector, Bongiorno Work , has always been committe to marketing high quality products together with outstanding service.
As these are products that require specialized help, the customer service team has always offered precise recommendations , since poor guidance could lead to workplace incidents. However, the chinese overseas america data company continued to face certain obstacles such as:
- Constant increase in customer queries , requiring ongoing support.
- The need to provide immediate responses in an environment where minimum waiting times are crucial.
- Managing an international client base , which required multilingual solutions and fluid communication.
Well you’re probably wondering
How Bongiorno Work has faced all these challenges, and here it goes: implementation of a chatbot -Oct8ne- . A solution that significantly improved the efficiency of customer service. This tool has allowed the automation of a large part of the interactions and to trends for saas in 2025: b2b growth hacking attend to requests outside of working hours, such as on weekends, keeping the service available 24/7.
> Marina, CEO of Bongiorno, highlights that the choice of Oct8ne was based on its alignment with the company’s quality standards and its simple integration with existing systems.
Thus, the company dedicated to work clothing has achieved ultra-personalized customer service, offering immediate and quality responses at all times.
Here is a summary of the results achieve:
- Quick responses: In just three months, 99% of queries were answered immediately, improving response times.
- Multilingual support: Oct8ne facilitated customer service for customers from various European countries, optimizing their shopping experience.
- Optimized productivity: Thanks to automation, only 34% of queries were passed on to human agents, allowing them to focus on strategic issues.
- Efficient order management: 45% of requests regarding shipment tracking were resolved directly by the Chatbot, without human intervention.
- Greater interaction: Strategies with automatic messages increased conversations initiated by users by 48.7%.
Finally, the implementation of Oct8ne line data revolutionized Bongiorno Work’s customer service. Consolidating itself as an innovative company in its sector. This transformation not only improved customer service. But also provided a competitive advantage , ensuring its leadership in a demanding global market.