Think that artificial intelligence (AI) is a distant future? You are most likely wrong: in our research, we found that 63% of people don’t even know that they are already using AI technologies.
One of the most popular forms of artificial intelligence among both companies and consumers is chatbots. These are simple AIs with branching logic that can be customized to answer customer questions.
Don’t assume that robots will scare people away from your company. According to statistics, 48% of customers feel comfortable interacting with bots, and 71% are happy to use them if it helps improve their experience.
This article will introduce the main advantages of chatbots. You will learn how exactly they can improve the user experience and complement the customer service strategy.
How Chatbots Can Improve User Experience
- Providing customer support.
- Providing quick answers to simple questions.
- Reduced waiting time.
- Reduce the burden on customer support.
- Providing 24/7 customer service.
- Attracting high-quality leads.
- Obtaining information europe cell phone number list about customer perception of the brand.
- Ensuring personalization.
1. Providing customer support
The most effective way to improve user den output objet ass eng persoun experience with chatbots is to use them to provide customer support. Artificial intelligence will give people an additional channel to contact your company in addition to phone, email, and a physical store.
Having this additional option adds convenience as most chatbots can be easily accessed from a mobile device or computer. This allows consumers by lists to resolve their issue anywhere and anytime, as long as they have a compatible device.
Already, 71% of people want to be able to contact company support services via messaging channels. Take advantage of this, improve the user experience by satisfying this desire.